Transforming Government through Change Management: The Role of the State CIO

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This white paper reviews contemporary ideas surrounding the subject of organizational transformation, presents a state perspective on the issue, and provides the state CIO with relevant recommendations and calls to action. The accompanying research summary provides a short overview of the research findings presented in the white paper.

The paper illustrates that change is an ongoing process that requires organizations to become change competent. It emphasizes that as with enterprise architecture, the best approach to organizational change involves incremental, step-by-step transformation that is effectively delivered through valued relationships involving all stakeholders.

 

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Insider Security Threats: State CIOs Take Action Now!

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This brief examines the often overlooked threats from within. Media attention has focused primarily on external threats with federal government and industry reports revealing alarming hacking and identity theft statistics. However, threats from within both public and private sector organizations may be even more prevalent than external threats and can have equally if not more serious consequences.

This brief discusses five significant insider threats and provides insight on ways to prevent, detect and respond to them. The threats are as follows:

  • Malicious Employees
  • Inattentive, Complacent or Untrained Employees
  • Contractors and Outsourced Services
  • Insufficient IT Security Compliance, Oversight, Authority and Training
  • Pervasive Computing-Technology is Everywhere and Data is on the Move

Harmony Helps: A Progress Report on State Government Internet Presence

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This brief explores how state web portals have matured and examines the impact of the 2003 expansion of the dot-gov domain to state and local governments; trends in state portal domain naming conventions; trends in Internet portal branding and marketing; the alignment of agency websites and state email addressing with the state portal; areas of cross-boundary collaboration for online services; and areas for future progress in cross-boundary collaboration for online services.

 

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The New and Improved DST: Are You Ready?

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This issue brief calls attention to the change in Daylight Savings Time in 2007, as a provision of the United States Energy Policy Act of 2005, and gives pointers to state CIO’s about how the change may affect their applications and systems.

 

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Building Better Government through Enterprise Architecture

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State government is becoming increasingly more complex. Policy makers are facing significant challenges ranging from global economics to rising citizen expectations to ongoing fiscal crisis. How can today’s policy maker manage the complexity of state government in today’s world? The answer is the discipline of enterprise architecture.

 

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Staying Connected to Your Customers: Strategies and Tactics to Grow Enterprise IT Services

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This brief covers the topic of utilizing CRM strategies and tactics to sustain and grow relationships with agencies once the CIO has established buy-in for consolidated and shared enterprise services.

 

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Profiles of Progress: State Health IT Initiatives

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A product of NASCIO’s Health IT Committee, this compendium provides a state-by-state “snapshot” of progress that each state has made in the health information technology (HIT) implementation process. Each individual state profile highlights the steps that states are taking in regards to HIT issues, from Executive Orders and legislative-driven initiatives to public/private or public/non-profit partnerships. Most importantly, the compendium examines the roles and responsibilities the state CIO has in these efforts.

 

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State CIO Top Ten Policy and Technology Priorities for 2007

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Each year NASCIO conducts a survey of the state CIOs to identify and prioritize the top policy and technology issues facing state government. The CIOs top ten priorities are identified and used as input to NASCIO’s programs, planning for conference sessions, and publications.

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Relationships Matter: Customer Service Strategies to Promote Enterprise Services

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This brief provides an overview of the challenges state CIOs face when promoting enterprise services under statewide IT consolidation and shared services initiatives. The brief also identifies methods for achieving strategic initiatives using proven customer service strategies and examines the types of business processes used to successfully launch and promote consolidation and shared enterprise services.

 

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Keeping the Citizen Trust: What a State CIO Can Do To Protect Privacy

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This Research Brief examines how privacy in the state government context has evolved as a defining issue in response to rapidly changing technological advances and the complexities of a fast-paced world. The brief then explores some initial areas in which a state CIO may encounter privacy issues, including in the context of IT governance, enterprise architecture, policy, security and business processes, and offers some potential ways of addressing those issues.

 

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